Refunds & Returns Policy

At Amino Maxx, all sales are final. Except where otherwise required by applicable law, we do not offer refunds, returns, or exchanges after an order has been processed, prepared, or shipped.

Due to the sensitive nature of our research-use materials and our strict handling, storage, quality-control, and chain-of-custody standards, products cannot be returned after leaving our facility. Once an order has been transferred to a shipping carrier, it is no longer eligible for return, exchange, cancellation, or refund.

1. Order Cancellations

To request an order cancellation, contact us immediately at support@aminomaxx.com before the order has been processed, prepared, packed, or scheduled for shipment.

Cancellation requests are not guaranteed. We may approve a cancellation only when the order has not entered processing or fulfillment. Once an order has been processed, prepared, packed, dispatched, or transferred to a carrier, it cannot be canceled, stopped, modified, returned, exchanged, or refunded.

2. No Refunds After Processing or Shipping

Once an order has been processed or leaves our facility for shipment, the sale is final. Amino Maxx cannot issue a refund, accept a return, exchange a product, or reverse the transaction after this point.

Customers are responsible for carefully reviewing all order details before completing checkout, including:

• Product names and selected product variations;
• Product quantities;
• Billing and shipping information;
• Email address and telephone number;
• Applicable shipping method;
• All research-use acknowledgments and order certifications.

3. Incorrect or Incomplete Customer Information

Amino Maxx is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable information submitted by the customer during checkout.

This includes incorrect street addresses, apartment or suite numbers, postal codes, recipient names, email addresses, and telephone numbers. Customers should contact us immediately if they discover an error. Address changes cannot be guaranteed after processing begins.

4. Shipping Carrier Responsibility

After an order has been transferred to a shipping carrier, the package is no longer under the direct physical control of Amino Maxx. We are not responsible for carrier delays, routing errors, unsuccessful delivery attempts, weather disruptions, service interruptions, theft after delivery, or other circumstances outside our reasonable control.

Shipping concerns may be reviewed when supporting information is available, but carrier delays or delivery issues do not automatically qualify an order for a refund after the package has left our facility.

5. Lost, Delayed, or Misdelivered Packages

Customers should review the tracking information supplied with their order and contact the applicable shipping carrier regarding delayed, lost, or misdelivered packages.

Amino Maxx may assist with a carrier inquiry when reasonably possible. However, assistance with an investigation does not guarantee replacement, reshipment, credit, or refund.

6. Damaged or Incorrect Orders

If your package arrives visibly damaged or contains an incorrect product, contact support@aminomaxx.com as soon as possible after delivery.

Include your order number, a clear description of the issue, photographs of the shipping package, photographs of the shipping label, and photographs of the affected product. Do not discard the packaging or product until our team has reviewed the issue.

Submission of a claim does not guarantee approval. Amino Maxx will review the available documentation and determine an appropriate resolution at its discretion, subject to applicable law.

7. Product Handling and Storage

Customers are responsible for reviewing and following all applicable handling and storage information after delivery. Amino Maxx is not responsible for degradation, damage, contamination, or loss resulting from improper storage, handling, exposure, use, reconstitution, temperature conditions, or other actions occurring after delivery.

8. Unauthorized Returns

Do not return any product to Amino Maxx without prior written authorization. Unauthorized returns may be refused, discarded, or returned to the sender and will not qualify for a refund, replacement, exchange, or account credit.

9. Chargebacks and Payment Disputes

Before filing a chargeback or payment dispute, customers should contact support@aminomaxx.com so that we may review the issue.

Filing a false, fraudulent, or unauthorized payment dispute may result in the suspension or termination of the associated customer account and may prevent future purchases from the Site.

10. Contact Amino Maxx

For questions regarding an order before it has been processed or shipped, contact:

Email: support@aminomaxx.com

Include your full name, order number, and a clear description of your request so that our team can review it efficiently.

By placing an order through Amino Maxx, you acknowledge that you have reviewed and accepted this Refunds & Returns Policy and understand that all sales are final once an order has been processed, prepared, or shipped.